Legal
Privacy Policy
How FHC Refrigeration collects, uses and protects your personal information.
Last updated: July 2026
1. Who We Are
FHC Refrigeration (ABN 32 406 537 688) operates as a local air conditioning and commercial refrigeration business based in Coffs Harbour, NSW. This privacy policy explains how we handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Name and contact details (phone number, email address, postal address)
- Property address or location for service delivery
- Details about the service you require
- Payment information for completed jobs
- Any other information you choose to provide when contacting us
3. How We Collect Information
We collect personal information directly from you when you contact us by phone or email, submit an online enquiry or quote request, or engage us to carry out work at your property. We do not collect personal information through automated means or without your knowledge.
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiry or quote request
- Schedule and carry out the service you have requested
- Issue invoices and process payments
- Contact you regarding your job or any follow-up matters
- Comply with our legal obligations
We do not use your personal information for unsolicited marketing. We will not sell, rent or share your information with third parties for marketing purposes.
5. Disclosure of Information
We may disclose your personal information to third-party service providers who assist us in operating our business (for example, suppliers or subcontractors), where necessary to complete the services you have requested. These parties are required to maintain the confidentiality of your information. We may also disclose information where required by law.
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Personal information is stored securely and is only accessible to authorised personnel. We will destroy or de-identify personal information when it is no longer needed for any purpose for which it was collected.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date or incomplete. To make a request, contact us at Clayton@FHCREF.net. We will respond to your request within a reasonable timeframe.
8. Complaints
If you have a complaint about how we have handled your personal information, please contact us directly at Clayton@FHCREF.net. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related enquiries, contact us at Clayton@FHCREF.net or by phone on 0488 281 979.